We focus on handling all cases in both a fast and safe manner in order to secure that our customers experience the least inconvenience. When you experience an accident or a mishap it is crucial to react in the right way to minimize the harm, without endangering yourself or others. We recommend that you report the incident as soon as possible so you can rightfully claim compensation. We are always on call and after office hours you can call us on tel.: +354-8007112 and we will help you.
In case of a serious accident or illness travelling overseas you can call our partners at SOS International on telephone +00-45-70 10 50 50. They have personnel speaking many languages who can help out in cases like this.
If the accident or injury is not serious you can keep receipts, receive the necessary reports and file an insurance claim to us when you return to Iceland.
Please file an insurance claim to us at sjova.is or to our nearest office.
In most cases there is no need to hand in a written notification. The simplest way to file a claim is via the Internet and a good claim report with all necessary vouchers will result in a quicker handling.
We want to point out that it is good to have electronic receipts and other material needed to send with the claim.
Important: It is important that our Claims Specialist have inspected the claim before any repair work takes place.
You must file an insurance claim to Sjóvá. In case of an emergency please call us on telephone. +354-440-2000 during office hours (weekdays from (9:00 – 16:00) or +354-8007112 for off office hours.
You can file an insurance claim on the Internet at email@example.com or deliver your written report at our nearest office.
A repair shop certified by the Icelandic Automobile Association has a quality system that fulfils regulations laid down by the Ministry of Justice to purge a damage record from a vehicle’s permanent registration.
Cabas is a damage-assessment system used by repair shops to calculate repair costs. When a repair shop displays the Cabas logo it signifies that the client can approach the repair shop directly to assess damage and, at the same time, make an appointment for repairs. The repair shop then sends a damage report to Sjóvá.
After an accident, Sjóvá determines whether the owner is entitled to rent a vehicle at Sjóvá expense. Sjóvá issues to qualified owners a voucher specifying the rental company to be used and the maximum number of rental days authorized. Please familiarize yourself with the terms of the car-rental company, including comprehensive motor insurance deductibles, as well as the maximum amount of free kilometers allowed per day.
The owner is responsible for 15% of the total cost of the car window repair in each instance.