Users of the chatbot and live chat are advised never to send sensitive information via the chat, such as passwords, card numbers, health information, or financial details. If a user nevertheless decides to share such information in the chat, it is considered that they have given consent for its processing and disclosure. All actions in the live chat are the responsibility of the user.
The user agrees that the result of identity verification may be shared with a third party. Users are advised not to leave the live chat open and unsecured. Users are encouraged to review Sjóvá’s privacy policy, which is available here.
Sjóvá is not liable for any damages directly or indirectly resulting from the use of the chatbot or live chat, or from the chatbot or live chat being inaccessible, whether temporarily or permanently.
Sjóvá’s chatbot is powered by artificial intelligence technology to enhance customer service through increased speed and to provide support outside regular business hours. AI technology is constantly evolving, and therefore the quality of the chatbot’s responses may vary and even be incorrect. The chatbot’s answers are general in nature and not personalized. They therefore do not have legal effect concerning the user.
Information shared by the user in online chat communications and with the chatbot is stored in the company’s database. The data is used, among other things, to improve the service, ensure the reliability and traceability of information and business instructions, ensure the safety of employees, provide evidence related to insurance operations, train Sjóvá’s chatbot, and improve its responses.
Sjóvá’s chatbot runs on a solution from Boost.ai, which is a sub-processor, with Advania as the processor for Sjóvá. Boost.ai uses AI models from OpenAI that operate in Sjóvá’s Azure environment. Communications are not shared with OpenAI and are not used for the development or training of OpenAI’s AI models.
